1. Information We Collect
We collect information you provide directly when you create an account, use our services, or contact us for support:
- Account Information: Name, email address, and password when you register.
- Usage Data: Chat messages, AI service interactions, and session metadata to provide and improve our services.
- Payment Information: Billing details processed securely through Stripe. We do not store full credit card numbers.
- Device Information: Browser type, IP address, and device identifiers for security and analytics.
2. How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our AI-powered services.
- Process transactions and manage your subscription.
- Send important updates about your account and service changes.
- Respond to support requests and communicate with you.
- Detect and prevent fraud, abuse, and security incidents.
- Analyze usage patterns to improve user experience.
3. Data Security
We implement industry-standard security measures to protect your data:
- Chat messages are encrypted at rest using per-user encryption keys.
- All data is transmitted over HTTPS/TLS encrypted connections.
- Payment processing is handled by Stripe, a PCI DSS Level 1 certified provider.
- Access to user data is restricted to authorized personnel only.
4. Data Sharing
We do not sell your personal information. We may share data with:
- AI Service Providers: Your messages are sent to third-party AI providers (OpenAI, Anthropic) to generate responses. These providers have their own privacy policies.
- Payment Processors: Stripe processes your payment information.
- Legal Requirements: We may disclose data if required by law or to protect our rights and safety.
5. Your Rights
You have the right to:
- Access your personal data through your account dashboard.
- Export your data at any time from your account settings.
- Delete your account and associated data by contacting support.
- Opt out of non-essential communications.
6. Cookies
We use essential cookies for authentication and session management. We do not use third-party tracking cookies for advertising purposes.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. Chat history retention depends on your subscription plan. You may request deletion of your data at any time.
8. Children's Privacy
Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this privacy policy or your personal data, please contact us at our support page.